LEAD TIME: 2-4 WEEKS FOR CUSTOM ORDERS.
FREE MONTREAL DELIVERY ABOVE 250 CAD.
HANDCRAFTED IN MONTREAL.
FAST SHIPPING ON IN-STOCK ITEMS.

GENERAL

Our bags are made in Montreal, Canada.

We use EcoPak and Cordura fabrics.

EcoPak is 100% waterproof, lightweight, eco-friendly, and strong. Cordura is strong, rugged, and highly water-resistant. Because our bags are fully lined, it’s more a choice of aesthetics than water resistance – but our goal is to slowly replace Cordura fabrics with EcoPak variants.

No, sorry. It’s too expensive for us to sit on un-used inventory.

Our Paskal zipper is as good as it gets. This zipper is different from others, such as the YKK coil zipper, as it features off-set teeth. When standard coil zippers are zipped up, there is a gap between the teeth that allows splashing water to penetrate. With Pakal’s off-set teeth, this gap is eliminated, making these zippers very water-resistant.

Our bags are not waterproof, but they are pretty close to it. We fully line our bags, use high-quality water-resistant zippers, composite and PU-backed fabrics, and use smart construction techniques to maximize water resistance.

We suggest carrying a few extra plastic bags with you if you’re expecting rain, for your electronics and valuables.

We use Challenge Outdoor’s RBC (recycled bag cloth) fabric. It’s bright orange so you can easily see what’s inside the contents of your bag.

Recycled Bag Cloth by Challenge Outdoors is a recycled polyester liner fabric with an environmentally friendly C0 DWR on the outside and a water-resistant PU coating on the inside.

Each yard recycles about 10 plastic bottles and saves about one pound of carbon emissions, compared to standard nylon or polyester bag fabric.

A bag attached to the bicycle with Velcro or cord will wear on frame paint over time. We suggest applying paint protection tape (also called helicopter tape) before installing your bag if wear on paint is a concern for you.

Maybe but probably not. Between the things we are already currently prototyping and the orders coming in, there is not a lot of time for additional product development. But we welcome your suggestions!

If you gear needs cleaning, we recommend washing with a mild detergent and hang drying.

FRAME BAGS

If you plan to use a water bladder, consider a full-frame bag with a divider.

Typically 2 3/8 – 2.5″ wide at the seams, expanding larger when full.

A half-frame bag will be an excellent choice for a gravel bike. We custom-size the bag around your water bottles for maximum storage capacity.

The zippered side pocket add-on adds a great place to store a phone.

PAYMENT

Secure checkout is provided by Stripe – (credit card), Apple Pay, and Google Pay.

All our prices are listed and processed in Canadian dollars (CAD). There is a currency changer at the bottom for your convenience for visualizing USD temporarily while shopping.

In Canada, if your revenue is $30,000 or less in a year, you’re considered a “small supplier” and do not need to register for or charge GST/HST.

DELIVERY

We offer free shipping / local delivery on orders over $100 if your shipping address is in any of the following postal codes:

H1Y, H1Z, H2A, H2H, H2J, H2J, H2N, H2P, H2R, H2S, H2T, H2V, H2W, H3H, H3N, H3P, H3R, H3S, H3T, H3V, H3W, H3W, H4L, H4N

Sorry, we cannot accommodate local pick-up unless an agreement has been made. Our time quickly gets stretched too thin.

We will either arrange a drop-off with you or leave it in your mailbox / in a safe place.

Lead times are the time from when you place your order to when they ship, and do not include shipping time.

We ship via Canada Post.

Most items are packaged with generic unassuming poly mailers. The from address will indicate what may be inside the package. If you want to order something as a surprise gift, we can make it pretty secret.

We ship to Canada and the US.

Custom products will ship once complete; see noted lead times.

In-stock products will typically ship within 1-3 business days.

Accurate shipping costs calculated by Canada Post based on product measurements and weights.

Once shipped, it typically takes around 5-10 business days to arrive in Canada and the US.

You may be responsible for paying additional costs such as duties, taxes, and customs clearance fees.

Once shipped, you will receive an order confirmation email containing any tracking links.

If you like, we can specify with Canada Post to leave a card for pickup at your local post office. Otherwise, it is up to the discretion of the delivery agent.

RETURNS

All sales are final. Please shop with intent.

WARRANTY

If a product breaks down due to a manufacturing defect, we will gladly exchange ore repair it free of charge. Proof of original purchase is required.

This does not cover damage caused by normal wear and tear, improper care, negligence, accidents, or the natural breakdown of colours and materials over extended time and use.